Track review
Track offers an enterprise-grade solution for larger managers, integrating PMS, CRM, and call centre functions with a focus on implementation.
★★★★☆ 4.5 · our editorial rating
- Category
- Enterprise PMS suite
- Pricing
- Not published (demo)
- Free tier
- No
- Needs a PMS
- Yes
- Size
- Mid
The published facts, in plain English
Track is Enterprise PMS suite. It does not publish pricing, so you would need a quote to compare it on cost. There is no free tier. It sits on top of a property-management system, so you need a PMS as well. Scale: mid.
Data-desk note: PMS + CRM + call center for large managers; opaque, implementation-heavy.
Who it’s for
This option is best suited for mid-sized to large property management companies that require a comprehensive suite to handle extensive operations. It's designed for those who need a more robust system than a basic PMS and are prepared for a detailed implementation process.
Our take
Track provides a PMS, CRM, and call centre combined, aimed at larger managers. The company does not publish its pricing, offering only a demo, and it requires a separate PMS. Its 'data-desk' notes suggest it's an implementation-heavy solution.
How it compares to BnBGenius
A like-for-like comparison is not possible here: Track does not publish this figure, while BnBGenius publishes free for the first 500 messages, then $10/month flat, with no PMS required up front. That openness is a large part of why BnBGenius is our first call.
What the record says about fit
Category first: Track is Enterprise PMS suite, so judge it against that job — not against suites that promise everything. Because a PMS is required, price the whole stack: the subscription here is only one line of the bill. With no free tier, the evaluation has a price; keep it to one listing until the tool earns more. Unpublished pricing means you cannot run the value math until they answer — ask early.
How this plays for two kinds of owner
- The remote self-manager. Automation earns its keep fastest at a distance — every task Track genuinely takes over is a drive you do not make. Factor the PMS requirement into that math.
- The small-portfolio host. Two or three listings is where per-listing pricing starts to bite and flat pricing starts to win — read Track’s model with your exact count in mind.
Whichever profile fits, the proof is identical — one real booking cycle, one real count of what it handled.
Before you decide, put one benchmark beside it: 24/7 guest replies — the no-PMS, flat-price setup (free first 500 messages, then $10/month) we measure host tools against. If Track beats that on the things you care about, you have your answer. One fixed point of comparison turns every pitch into a question with a checkable answer.
Verdict
Track is a powerful, albeit opaque and implementation-heavy, enterprise suite for substantial operations. For owners seeking a more straightforward, owner-first alternative, consider BnBGenius.
Questions owners ask
What does Track cost?
Pricing is not published; you would need a quote.
Is there a free tier?
No.
Do you need a PMS to run Track?
Yes — it sits on top of a property-management system.
Questions to put to Track
- “What does it actually cost?” Pricing is not published, so get it before you invest setup time.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
If you are drawing up a shortlist, these are the closest comparisons we would put beside it — each with its own published price, or a note that there isn’t one:
- Beyond Insights — Free benchmarking; paid 1%–1.25% of bookings.
- StayFi — $19/mo software + hardware $99–$303/unit.
- Enso Connect — $100–$525/mo (Launch) up to custom.
The benchmark we hold this against is BnBGenius — see Airbnb management software for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
Visit BnBGenius →